ISLAMABAD

The Pakistan Telecommunication Authority (PTA) has launched an AI-powered chatbot on its official website, marking a significant step in the regulator’s ongoing digital transformation efforts aimed at improving consumer services and access to information.

Developed in-house, the chatbot is designed to provide 24/7 assistance and instant responses to public queries related to telecom services, consumer complaints, SIM registration, device registration, and other services regulated by the authority.

According to PTA, the virtual assistant will also guide users to relevant official resources and self-service platforms, enabling faster access to information and reducing the need for manual support channels.

The initiative reflects the regulator’s growing focus on leveraging emerging technologies to enhance transparency, efficiency, and consumer engagement. By automating routine inquiries, the AI-powered system is expected to improve service delivery while making regulatory information more accessible to citizens.

The launch comes as public sector institutions across Pakistan increasingly adopt artificial intelligence and digital solutions to modernize operations and streamline interactions with the public.

Officials say the chatbot will continue to evolve with user feedback and technological advancements, further strengthening PTA’s digital-first approach to consumer facilitation.