LAHORE: Pakistan’s urban planning regulator is facing growing scrutiny as its newly introduced automated approval system is reportedly taking weeks to process applications, creating backlogs and public frustration.

According to reports, applications submitted through the Lahore Development Authority One Window Cell are experiencing delays of up to 18 days, despite the system being designed to speed up approvals through digital automation.

Officials familiar with the matter said the backlog has raised concerns within senior administrative circles, with questions being asked about the performance and reliability of the digital workflow introduced to streamline building plan and regulatory approvals.

The automated system was launched to reduce human intervention and improve transparency in construction-related permissions, but sources say repeated file transfers between departments such as town planning and architectural wings are slowing down the process instead of accelerating it.

Citizens applying for approvals have reportedly faced uncertainty as files remain pending for extended periods, undermining the original goal of fast, paperless governance.

The issue has also sparked internal blame-shifting between technical teams and administrative units, with officials pointing to system inefficiencies and workflow bottlenecks.

The LDA had positioned its digital platform as a key reform for improving urban governance and reducing corruption risks, but its current performance is now under close observation as pressure mounts for corrective action.

Analysts say the situation highlights a broader challenge in Pakistan’s digital governance drive: technology upgrades alone may not deliver efficiency unless backed by institutional coordination and process restructuring.