PTA Flags Telecom Operators Over Poor Call Center Response, Emergency Helpline Gaps
Pakistan’s telecom regulator has raised concerns over customer service standards and emergency helpline accessibility after a nationwide survey revealed widespread non-compliance among cellular mobile operators. The Pakistan Telecommunication Authority (PTA) said it conducted a comprehensive Customer Service Key Performance Indicator…
Power Cuts, Cable Theft Blamed for Slow Internet as Pakistan Pushes Ahead With 5G Plans
ISLAMABAD Pakistan’s Ministry of Information Technology and Telecommunication (MoITT) has blamed persistent power outages, fibre cable theft and infrastructure damage for the country’s slow internet speeds, even as authorities continue promising major upgrades through future 5G expansion. Officials said repeated…
Government Appoints Finance Member to Telecom Appellate Tribunal Following Islamabad High Court Orders
ISLAMABAD The federal government has appointed Muhammad Tanveer Butt as Member Finance of the Telecommunication Appellate Tribunal in compliance with directives issued by the Islamabad High Court, according to an official notification. The appointment has been made under the Telecommunication…
Pakistan’s IT Exports Set to Cross $4.5 Billion as Government Pushes Digital Expansion
ISLAMABAD Pakistan’s information technology exports are expected to surpass $4.5 billion this year, Federal Minister for Information Technology and Telecommunication Shaza Fatima Khawaja told the National Assembly, outlining the government’s digital growth ambitions and progress on telecom reforms. Responding to…
Jazz Welcomes 5G Activation on iPhones, Signals Broader Push for Pakistan’s Digital Future
ISLAMABAD Jazz World Chief Executive Officer Aamir Ibrahim has welcomed the official launch of 5G services on iPhones in Pakistan, describing the development as a major milestone for the country’s rapidly evolving digital ecosystem. In a statement, Ibrahim said the…
Parliamentary Concerns Grow Over Mobile Service Failures, Call Drops and Poor Internet Quality
ISLAMABAD Concerns are mounting at the parliamentary level over deteriorating mobile services, persistent call drops and poor internet quality after the Pakistan Telecommunication Authority (PTA) submitted operator-wise complaint data to the Senate revealing widespread service issues across Khyber Pakhtunkhwa. Official…
Zong Accelerates Next-Generation Connectivity with Official 5G Enablement on iPhones in Pakistan
ISLAMABAD Zong, Pakistan’s leading technology service enterprise, has announced the official enablement of 5G services on iPhones in Pakistan through the latest iOS 26.5 update, allowing users to seamlessly access 5G connectivity on Zong’s network.This milestone marks a significant advancement…