NCCIA Launches Probe Into Alleged Disinformation Campaign Against Easypaisa
ISLAMABAD
The National Cyber Crime Investigation Agency (NCCIA) has launched an inquiry into an alleged online disinformation campaign targeting Easypaisa Bank Limited, following complaints that misleading content circulated on social media platforms caused unnecessary concern among customers.
The complaint was filed by Easypaisa’s Head of Country Litigation, Naresh Kumar Aruwani, who sought legal action against individuals accused of creating and amplifying content aimed at undermining public confidence in the digital bank.
According to sources, the inquiry has been assigned to a senior NCCIA officer, who has initiated proceedings under the Prevention of Electronic Crimes Act (PECA) 2016 to identify those responsible for producing and disseminating the alleged misinformation.
The complaint alleges that certain influencers and digital content creators shared exaggerated and misleading claims regarding the bank’s financial health and operational continuity, encouraging customers to withdraw funds and triggering unwarranted panic.
Commenting on the matter, Aruwani said the deliberate spread of false information against a regulated financial institution could damage public trust not only in a single bank but also in Pakistan’s broader financial system. He maintained that Easypaisa remains financially sound and fully operational.
Easypaisa has strongly rejected the allegations circulating online, describing them as false, baseless and misleading. The bank reiterated that customer deposits remain secure and all services continue to operate normally.
The digital bank acknowledged that some services experienced temporary technical disruptions during the period in question but clarified that the issue was operational, promptly resolved and had no impact on customer funds or the institution’s financial stability.
As Pakistan’s largest digital banking platform, Easypaisa serves more than 60 million registered users nationwide and remains regulated by the State Bank of Pakistan.
The development highlights growing concerns over the impact of online misinformation on financial institutions, as regulators increasingly move to curb the spread of false content capable of affecting public confidence and market stability.
