The Pakistan Telecommunication Authority (PTA) on Wednesday launched a WhatsApp-based “PTA Digital Assistant” aimed at facilitating telecom consumers through quick access to regulatory guidance and complaint procedures.
The digital service, accessible via WhatsApp at 03150055055, provides menu-driven options to help users obtain information about telecom services, consumer rights and complaint mechanisms. According to the regulator, the assistant responds to selected commands, enabling faster and more structured interaction for users seeking assistance.
PTA said the initiative is designed to improve consumer facilitation by reducing response times and streamlining access to regulatory information. The authority added that the automated solution will help address routine queries efficiently, allowing consumers to navigate complaint procedures and service-related concerns with greater ease.
The launch reflects PTA’s broader push towards digital transformation and technology-driven public service delivery, as the regulator seeks to modernise engagement with telecom users across the country.
Officials described the move as part of ongoing efforts to enhance transparency, strengthen consumer protection and ensure timely resolution of telecom-related issues through innovative digital tools.
